68% of Aussie C-suite still struggle to prove ROI when using location data in new study

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25% of senior marketing leaders still don’t know how to apply location-based data


AUSTRALIA – August 5, 2019 – Blis, the global leader in real-world intelligence, has today revealed that 68% of Australia’s marketing C-suite said that difficulty evidencing ROI is their main challenge when using location data, as part of a new global study into digital marketing preferences. The study also highlighted knowledge gaps within the Australian marketing community, with 25% of respondents stating that they do not know how to apply location data to their brand.

Titled “Real-world intelligence: Mapping human behaviour to effective mobile marketing”, Blis commissioned WBR Insights to conduct in-depth interviews with 150 CMOs, Heads of Marketing and Agency Directors across the Asia Pacific region, including 40 respondents in Australia.

Nick Ballard, Managing Director, Blis Australia and New Zealand, said that while location-based marketing continues to grow in Australia, there remains a sizeable knowledge gap among Australia’s most senior marketing leaders that must be addressed.

“Despite location data technology advancing in leaps and bounds over the last few years, what is alarming is the significant knowledge gaps that remain within the industry, particularly when it comes to measuring location data, which, if not addressed , will start having a major toll on digital marketing revenues moving forward.”

“We must in some ways go back to the drawing board and educate Australia’s marketing leaders about the established metrics involved in location-based marketing, and the importance of setting new KPIs and using powerful digital tools like Blis to effectively quantify ROI,” continued Ballard.

Addressing the knowledge gap

The study revealed that there is a lack of understanding of the applications and measurements of location data in Australia’s marketing industry, with respondents highlighting the following key challenges:

    Lack of scale (55%)
    Lack of transparency into location data sources and methodologies (48%)
    Lack of established standards, metrics and guidelines (45%)
    Concerns around the quality of the data (35%)

Many respondents (30%) also admitted that it is not so important for third parties to be fully GDPR compliant, an alarming figure given the recent Australian Competition and Consumer Commission ‘Digital Platforms Inquiry’ report and growing concerns around data privacy and security.

Location data essential to marketing strategies

The study provides insight into how brands can utilise the power of real-world, location-based marketing to improve their marketing strategies, with:

    60% influencing shoppers with geofencing
    53% directly targeting competitor stores
    53% charting the links between store traffic and sales
    40% tracking the return on advertising spend (ROAS)

“Location-based data is the missing part of the puzzle for many marketers who want to focus on successfully understanding their consumers’ real-word habits,” says Premanjali Gupta, Head of Marketing, Blis Asia Pacific.

The full report can be downloaded at the following link: Real-world intelligence: mapping human behaviour to effective mobile marketing.



Blis commissioned WBR Insights to survey 150 heads of marketing from retail and travel brands, and marketing agencies across Asia Pacific, all with ultimate decision-making responsibilities on how to spend marketing budgets. The survey was conducted by appointment over the telephone and the results were compiled and anonymised by WBR Insights.

We have an APAC release based on the APAC findings for the same study. Read the APAC release here.

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